Where agents lose deals
The first agent to reply usually wins the lead
A buyer messaging five listings will book a viewing with whoever answers first — often within minutes.
Interested buyers go cold with no follow-up
"I'll think about it" enquiries need a nudge a few days later — one that's easy to forget under a busy pipeline.
New listings don't reach past enquirers
Buyers who asked about a similar property last month rarely hear about a new match.
Viewing no-shows
A scheduled viewing with no reminder is an easy slot to forget.
How CallThem fits an agency's workflow
AI trained on your active listings
Upload price, location, size, and availability for each listing. The AI answers buyer questions instantly, in their own language, using only your real inventory — and says it will check rather than inventing details.
Automatic buyer follow-up
When a buyer shows interest and doesn't reply again, a follow-up rule sends a personalised nudge after your chosen delay — no spreadsheet of "people to call back" required.
Viewing reminders
Schedule a reminder message ahead of every confirmed viewing so fewer buyers forget to show up.
Broadcasts for new inventory
Announce a new listing to your buyer list, or a specific contact group, in one send with delivery tracked per recipient.
Shared inbox across your team
Every agent sees the same conversation history, so a lead can be picked up by whoever's available without losing context.
Frequently asked questions
Can the AI answer questions about specific listings?
Yes — upload your active listings into the Knowledge Base and the AI answers from that real data, checking rather than guessing on anything not listed.
Can we follow up with a buyer who went quiet?
Yes, Follow-up Automation detects interest from the conversation and sends a personalised follow-up after your chosen delay.
Can we announce new listings to our whole buyer list?
Yes, broadcasts and scheduled campaigns reach a segmented group or your full list, with delivery tracked per recipient.
Can multiple agents share the same conversations?
Yes, staff accounts share one inbox with full history so any agent can pick up a lead with context.
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