Where online stores lose sales on WhatsApp
Customers ask about a product, get a slow reply or none, and buy from whoever answers first — usually a competitor.
Product questions arrive faster than staff can reply
Price, size, colour, delivery time — the same questions, over and over, with a reply window that's often minutes, not seconds.
Interested buyers go quiet and disappear
Someone asks about a product, says "let me think about it," and nobody ever follows up.
Order-status questions clog the inbox
"Where's my order" messages compete for the same attention as new sales enquiries.
No easy way to announce a sale
Sending a promo to hundreds of past customers manually just doesn't happen.
How CallThem fits an online store's workflow
AI trained on your real catalog
Upload your product list, prices, and policies once. The AI answers product questions instantly, in the customer's own language, using only what's actually in your catalog — and says it will check rather than inventing an answer for anything it doesn't have.
Automatic follow-ups for warm leads
When a customer shows interest in a product and doesn't reply again, a follow-up rule sends a personalised nudge using their own WhatsApp profile or CRM name after your chosen delay — no manual tracking needed.
Built-in marketplace storefront
List products with images, prices, currency, and stock directly from CallThem — no separate store platform required. The AI assistant links customers straight to the product they asked about.
Broadcasts for sales & restocks
Send a single campaign to a contact group or your entire list when a sale launches or a popular item is back in stock, with per-recipient delivery status.
One inbox for every customer
WhatsApp and email conversations, contact history, and custom CRM fields — like order status or loyalty tier — live in one place your whole team can see.
Frequently asked questions
Can the AI answer questions about our actual products, not generic answers?
Yes — you upload your product catalog, prices, and policies into the Knowledge Base, and the AI only answers from that content, checking rather than guessing when a product isn't listed.
Can we follow up automatically with customers who don't buy right away?
Yes, Follow-up Automation rules detect intent from the conversation and schedule a personalised follow-up after your chosen delay if the customer goes quiet.
Do you have a storefront, or just messaging?
Both — WhatsApp/email tools, plus an optional built-in marketplace where you list products the AI assistant can reference and link directly.
Can we message customers who haven't messaged us first?
Yes, using an approved WhatsApp template, broadcasts and scheduled campaigns can reach any contact in your list.
Ready to turn WhatsApp into a real sales channel?
Connect your number, upload your catalog, and go live the same day.
Start free trial