What eats a front desk's day
No-shows from forgotten appointments
A patient who forgets is a slot that could have gone to someone else, with no automatic reminder to prevent it.
The same questions, all day
"Are you open Saturday," "do you take my insurance," "what should I bring" — repeated dozens of times a week.
Patient history scattered across staff phones
Without a shared inbox, context is lost every time a different staff member answers.
Patients who don't speak the front desk's language
A language barrier at check-in slows everyone down.
How CallThem fits a clinic's workflow
AI trained on your clinic's own information
Load your hours, services, pricing, insurance policies, and preparation instructions into the Knowledge Base. The AI answers instantly, in the patient's own language, and only from what you've provided.
Automated appointment reminders
Schedule a reminder message ahead of every appointment, or trigger a follow-up after a visit, without a staff member touching it each day.
One shared inbox, full history
Every WhatsApp and email conversation, with full history, is visible to your whole front-desk team — so any staff member can pick up where the last one left off.
Broadcasts for clinic updates
Announce holiday hours, a new service, or a seasonal reminder (like flu shots) to your whole patient list in one send.
Support tickets for anything that needs follow-up
Turn a complex patient enquiry into a ticket, assign it to the right staff member, and track it through to resolution.
Frequently asked questions
Can patients book or confirm appointments over WhatsApp?
Staff can send confirmations and reminders as scheduled WhatsApp messages, and the AI answers questions about hours, services, and preparation using your clinic's own information.
Will the AI ever give medical advice on its own?
The AI only answers from the knowledge base your clinic provides — general information, not diagnosis — and staff can take over any conversation at any time.
Can we remind patients about upcoming appointments automatically?
Yes, Scheduled Messages and Follow-up Automation handle reminders and follow-ups without daily manual work.
Does every staff member see the same patient conversations?
Yes — one shared inbox with full history, visible to your whole team.
Ready to cut no-shows and repetitive questions?
Connect your clinic's WhatsApp number and load your AI knowledge base today.
Start free trial